Most of our products are in stock and ship out within 24-72 hours of purchase. Custom projects usually ship out within 2-4 weeks of purchase. Your products are guaranteed to be free from manufacturers defects. All products are special order. Returns must be made within 30 days of purchase and will incur a 20% restocking fee. Please be sure that what you order is what you want before processing. Buyer is responsible for any and all shipping charges.
Though located in Southern California, Starfire Direct ships their products all over the world. Our product and installations can be found in varies hotel chains and restaurants, showcasing the brilliant craftsmanship and quality products we sell.
At Starfire Direct we take pride in knowing that our customer needs have been met or exceeded and have perfected our products to represent our unwavering commitment to this purpose. It is this dedication to duty that has contributed to our fifteen year success in building fireplaces and fire pits for our clients. Very rarely do we have an unsatisfied customer because we strive to please everyone in which we do business. In those rare cases when someone is dis-satisfied, Starfire Direct works with that person to come to an agreeable compromise. These instances are so rare, however, that we have only had to do this a handful of times since our inception.
Some of the products and services provided by Starfire Direct include:
Starfire Direct stands behind the manufacturer warranties and will always do our best to help our customers facilitate any warranty claims that do arise.
One product that stands out is American Fireglass brand Fire Glass. American Fireglass offers a Lifetime Manufacturer Warranty against all manufacturer defects.
* A proof of purchase is necessary in order to receive warranty on all products.
All returns are subject to a 20-25% restocking fee on non-warrantable items returned. All returns and exchanges must be made within 30 days of original purchase date.
*A purchase order number or sales order number must be provided with the return in order to receive credit.
*All credits are made via account credits to go towards future orders. No cash credits are issued.
For your convenience, Starfire Direct offers you several options to place your order.
Phone, within the US by dialing directly or outside the US by applying a +1 as the country code before entering the rest of the number:
Monday-Friday 8am-5pm PST; Saturday & Sunday 9am-5 PST.
On-line orders can be paid by credit card, debit card, Google Wallet, or PayPal via our secure on-line shopping cart. Credit card payments that are accepted include Visa, Mastercard, Discover, American Express, and PayPal Credit Card. Orders received by phone can be paid by credit or debit card. We also accept most bank debit cards with the VISA or MasterCard logo.
Customers may choose to mail a check or certified money order to the following address:
41658 Ivy Street #116
Murrieta, CA 92562
Starfire Direct also accepts secure wire transfers. Please call us at 866-578-8538 for more details.
Orders placed through Starfire Direct will be drop shipped with UPS or FedEx as a primary service carrier to deliver products to your door. Sign on delivery options are also available. Delivery services available through UPS are Ground, 3-Day Select, 2nd Day Air and Next Day Air Saver. UPS orders are waived from delivery signature unless otherwise instructed. Please allow 1-5 business days for order processing plus applicable shipping time before your order is delivered. Please call or email us for more details. For rush orders, please contact us at 866-578-8538 or state your urgency in the comments box during checkout. Upon shipment of your order, you should receive an e-mail with a tracking number of the package(s). You can track your package by visiting www.ups.com. Select orders or orders with fire pits will ship via freight company. For orders shipped via freight company, please contact Customer Service for tracking details.
For all Canadian shipments, Starfire Direct will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office.
Starfire Direct will not knowingly ship any products to any countries that may require any type of license. Starfire Direct will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. Starfire Direct will not be held liable for any customs duties or taxes that arise from your local customs office. Starfire Direct will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. Some countries may require various types of import licenses. If you are unsure of your country’s import policies, please check with them before ordering.