Media choice is personal choice and is mainly for aesthetics. Please check your products user manual for compatibility with your burner, pan, or ignition system.

If you need to calculate how much fire glass you need, please refer to our free Fire Glass Calculator

We also have a library of product guides and blogs to determine quantities and types.

• Propane is portable and easy to set up, but you have to replace the tank once it's empty. You also may need to install a propane air mixer if you are thinking of converting your fire feature from Natural Gas.
• Natural Gas is great for permanent installs and lower long‑term operating cost.
• Ethanol is vent‑free (mostly) and ambiance‑focused with smaller flames.

Always keep in mind your needs based on permanence, heat needs, and location constraints. Here is an article to help you in choosing: Choosing the Best Fire Pit Fuel

You should always research local code requirements for your area before making or modifying any installation.

1. Measure the fireplace (front width, rear width, depth, height) and follow brand sizing charts.
2. If adding an upgraded ignition, you may need to downsize to accommodate the ignition hardware.

Here is a guide from our experts that explains how to match measurements to burner size. How to Pick the Right Size Burner

Yes. Match‑lit systems follow standard burner sizing; upgraded systems (e.g., remote/electronic) need extra clearance to make room for additional parts, often requiring a smaller burner to keep the assembly centered. How to Pick the Right Size Burner

First, log in to your account that you created when completing your order. Use the “Order status" or "Track Your Order” tools to view shipment and tracking details if available.

The general FAQ hub also links to service resources. Frequently Asked Questions

Most items are returnable within 30 days in new, unused condition. Restocking fees may apply depending on brand (outlined on the Returns & Exchanges page) and shipping isn’t refunded.

See details on the Returns & Exchanges page for specifics and exceptions.

Custom/special-order items are typically final sale. Some categories are non‑returnable once opened or installed. The policy page lists which items are ineligible and any brand-specific rules. Returns & Exchanges

Use the links on their Returns & Exchanges page to initiate a return, report damaged/missing items, or file a warranty claim. Instructions and requirements are provided there. Returns & Exchanges

When dealing with potentially hazardous situations, our staff has always been committed to safety first. Our team members always recommend you have a licensed and certified professional do the installation(s) needed.

Use of any product that uses a gas line and proper fittings needs to be setup and inspected per standards of local codes; many customers hire licensed professionals for trenching and hookup.

Ethanol units can sometimes be considered vent‑free and used for indoor or small-space ambiance with proper clearances, but you must follow the manufacturer’s indoor-use and refueling safety guidance.

The fuel guide outlines considerations and links to safety best practices. Choosing the Best Fire Pit Fuel

• Gas heaters provide strong radiant heat and are great for open outdoor areas
• Electric heaters are convenient where electric supply is available and may be preferred for certain mounting/clearance conditions.

This blog compares tradeoffs to help you pick. Propane vs Electric Patio Heaters