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Starfire Direct Return and Exchange Policy

Here at StarfireDirect.com, we allow you to return any new, unused, and resalable item as long as the items are in their original packaging.  Custom and Special orders are not eligible for return or exchange.  You will receive a full refund, minus any shipping costs we incurred.  This includes the original shipping charges to you and the shipping charges back to StarfireDirect.com.  Even if you received FREE or DISCOUNTED shipping, shipping did have some cost, and that cost is non-refundable.   If your return is because of an error on our part, we will gladly pay all shipping costs.  A 20% restocking fee may be applied on the returned item/s, however, the 20% restocking fee may be waived for exchanges of equal or greater value.   All returns and exchanges must be made within 30 days of the delivery date.   All returns and exchanges must be assigned a RMA number and be accompanied by a Starfire Direct RMA form.   To request a RMA, please fill out the online form below.  Your RMA request will be reviewed and, pending approval, a Starfire Direct representative will reply with a RMA form and, in most cases, provide a prepaid return shipping label/s for you to print out.  Please note: the RMA form expires 14 days from the date of issue.  If a return is received after the expiration date, we reserve the right to deny the return. In this case, the item/s will be shipped back to you at your expense.

If a prepaid shipping label is not provided: You will be responsible for shipping your item/s back to us.  We ship our products from multiple warehouses.  Make sure your item is returned to the correct address, which will be indicated on the Starfire Direct RMA form.  Returns shipped to the wrong warehouse address will be refused, shipped back at the customer’s expense, and additional administrative fees may apply.  We strongly suggest you purchase shipping insurance. Once shipped, please email the tracking information to customer service and reference your RMA number. 

In the event that the product is received in a damaged or unacceptable condition, we reserve the right to deny your return.  If the item is returned damaged or used, we will notify you.  At that point you may file a claim with the shipping company and arrange for the item to be disposed of or returned to you at your expense.  If the item is returned to us in acceptable condition, you will be issued a credit in the original form of payment.   Please allow up to 14 days after the delivery of your returned item for our Customer Service Team to process your return.

It is our goal to provide the best customer service possible.   If you have any questions please don’t hesitate to contact our customer service team at 866-578-8538 or email us at customerservice@starfiredirect.com