NFI Certified Support

Starfire Direct is not simply an “online retail” company.  We have been in the hearth industry for over 15 years and, not only sell quality hearth products, but we install them too!  Many of our customers have found much comfort in knowing that the products they purchase from us have been tested and approved by our staff.  We never try and push products on customers that aren’t exactly what they need for their project.  Rather, our NFI certified staff will always try their best to direct our customers in the direction that best fits their customers hearth project.

Our staff has been trained and certified by the National Fireplace Institute (NFI) as “Gas Specialists”.  The NFI is an independent non-profit organization that trains and certifies hearth professionals so they can better take care of the public.  The NFI has created the standard for hearth professionalism by offering training in Gas, Wood & Pellet Stove markets.  Our Starfire Direct installation team has studied and mastered the Gas Specialist certification.  Trust us when we say, it is no easy task!  That’s why we are so proud to offer this experience to our customers.  Not only are we selling you a quality hearth product, but we understand what we are selling you and can answer your most technical questions.  Can our competitors say that?

Get to know our NFI Certified Gas Specialist Staff!

 Lindsey

Name: Lindsey Conklin

NFI Certification: 164774

Phone: 866-578-8538 ext 102

Experience: Lindsey has been a Starfire Direct team member since 2009 and currently holds the position of General Manager. His multi-faceted experience serves Starfire Direct and its customers well. In addition to overseeing the day-to-day operations of Starfire Direct, Lindsey enjoys assisting customers with design help and technical support of their fire pit or fireplace. Lindsey has been on countless installs over the years so you can trust him as well as our other NFI Certified Staff to give you the best advice.

 

 Blake

Name: Blake Nicholls

NFI Certification: 167197

Phone: 866-578-8538 ext 107

Experience: Blake is as eager as they come.  Young, energetic, and willing to learn, Blake offers our customers a great “can-do” attitude.  Blake has been an asset to Starfire Direct since 2010 and has always been interested in fireplaces and how they work.  He’s had the opportunity to install countless fireplaces, fire pits, and custom fire features.  Blake is available to help you with your next project!

 

 Jonathan

Name: Jonathan Burlingham

NFI Certification: 144699

Phone: 866-578-8538

Experience: Jonathan is the President of Starfire Direct and brings nearly 20 years of fireplace experience.  He has been involved with thousands of installations.  Jonathan leads the NFI Certified Staff at Starfire Direct and makes sure that our customers are getting the best possible information and support available.  No project is too large.  You can rely on Starfire Direct for recent and relevant information to help you with your next fireplace project!

Call us at 866-578-8538 ext 3 to talk with our technical department today!