Satisfaction Guarantee

Looking for a professional and reliable company to help you with a hearth purchase or other hearth related matters? As a proven leader in the hearth related sales and service industry with nearly 20 years of experience, let Starfire Direct help you!  At Starfire Direct, we strictly evaluate most all products on our website to verify the integrity and quality our customers have come to expect.

Experience and enjoy our broad range of unique products from fire bowls, fire pits and fire glass to gas burner systems, fire place accessories and patio heaters. We pride ourselves with great innovation partnered with a sophisticated taste when it comes to style and design. We always listen to our customers’ wants and needs in order to tailor-fit their tastes in designing the perfect fire pit, fireplace, or fire feature for their homes or commercial location.

Safety is a priority at Starfire Direct. Our professional sales and installation team are Gas Certified by the National Fire Institute (NFI).  Why is this important?  We will never try to “hard sell” our customers with products they don’t need.  Our goal is to provide our customers with the products that are best suited for their particular project, not pushing products that will leave you unsatisfied and disappointed.

Aside from our superior products and services, Starfire Direct has a genuine commitment to the environment. With the way the world is going, everybody needs to do their part to ensure a healthy and happy future for the next generation. We are setup to offset 110% of our power consumption with natural wind energy and we also ship the bulk of our shipments “carbon neutral”.  Click here for more information on ways you can help our environment too!

Call us now at 866-578-8538 and discover amazing products with a satisfaction guarantee! Your products are guaranteed to be free from manufacturer defects. Starfire Direct inspects all custom orders to make sure that everything is in working condition before it ships out. Starfire Direct cares about your special project and that you are satisfied. We will always do our best to make sure you are happy with the final result.